Frequently Asked Questions

Q: What is group buying?

A: Group buying is to organize a certain number of people to buy a product/service together in a certain period of time, as long as the minimum number of participants is met, people can enjoy ultra-large discounts. Most merchants in GroupGo Canada support one person to form a group, that is to say, even one person buys the product/service, the group buying is successful and people can enjoy the low group buying price.

Q: Today's group buying deal looks great. How to buy it?

A: Just click the "BUY" button prior to the group buying deadline, and make payment following the prompt. You will receive the coupon/voucher number sent by GroupGo Canada by SMS. Of course, you can check your coupons and voucher number under “My coupons” page in the Member Center at any time.

Q: What is the payment methods supported for group buying?

A: At present, this website supports Alipay, WeChat Pay, credit card payment and PayPal payment. At the same time, you can recharge your GroupGo Canada’s account to facilitate the next purchase.

Q: Can I still buy more of the same product/service after the group buying is completed?

A: After the group buying is completed, you can continue to buy more quantity until the deadline of group buying. But please note that individual group buying items are limited in quantity so they are only available before they are sold out.

Q: What if the coupon/voucher expires?

A: If the group buying product’s description says it supports refund, and the group buying coupon/voucher you purchased has expired and you have not used it yet, then we will return the amount you have paid to your GroupGo Canada’s account immediately, and you will have no loss. If you would like to complete this group purchase, please invite your friends to buy it together. Of course, some products do not support refund after the coupon/voucher expires. Please carefully review the rules of using the coupon/voucher for the product/service purchased.

Q: What is group buying coupon/voucher and how to use it?

A: When the group buying order is successful, you will receive the group buying voucher number by SMS (hereinafter referred to as "voucher number"), and you will get the voucher number on the “My coupons” page. When you go to the store to redeem the coupon/voucher, you can provide the voucher number.

Q: When using group buying coupons/vouchers, can I enjoy other discounts at the same time?

A: Usually not. If it’s allowed, we will specify it in the group buying product’s descriptions.

Q: Can I buy Group buying vouchers for other people to use?

A: Of course, just tell them the voucher number! Participate in group buying right away and surprise him/her :)

Q: What if I forget my login password?

A: Go to the login page and click on "Password Recovery". The password reset can be completed following the steps. If you have any questions, please contact our online customer service.

Q: I purchased group buying vouchers. How do I use them?

After successful purchase, you will receive the voucher number by SMS. You can also login to GroupGo Canada and go to the "Member Center" at the top right corner of the homepage to view the information of the purchased goods. You can directly show the voucher number to the designated merchant/store for consumption. Note: There is expiration date for consumption of some commodities. Please read the commodity information carefully.

Q: I haven't received a text message after the purchase was successful!

A: It happens sometimes. Click on the "Member Center" at the top right of corner of the homepage to login and find the goods you have purchased in "My Coupons". You can write down the voucher number and go to the merchants/stores to redeem them.

Q: I regret my purchase. Can I get a refund?

A: Regarding whether and when purchase can be refunded, please read the product’s descriptions carefully when you buy them. If there is refund feature for any product, you can login to the "Member Center" to apply for a refund for the product you have purchased. The refund amount will be added to your GroupGo account balance for your future purchase.

Q: What if the merchant providing the discount goods I bought went bankrupt?

A: GroupGo Canada’s vendors are carefully selected. If this happens and results in your failure to successfully use the vouchers, we guarantee a full refund of your payment.

Q: How to organize group buying in GroupGo Canada?

A: Very simple! Please contact our online customer service, or call customer service at 6477195188. You can also click on “Publish Products” in the "Business Cooperation" column at the bottom of the homepage, we will take the initiative to contact you.